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Contact Us

This web report is the preferred method for reporting wildlife emergencies and other inquiries. It helps us respond more quickly and efficiently to the large volume of inquiries our Support Centre receives daily.

Report a Wildlife Emergency

 

Web Report FAQ 

This is an emergency! I need to speak with someone NOW. What is the fastest and easiest way to reach you during a wildlife emergency?

Our Helpline and Admissions hours are 9:00 am – 3:00 pm every day. If you are dropping off an animal after-hours, please find more information here. 

We understand how urgent wildlife emergencies can be. Our web report is the fastest way to get in touch with a dedicated member of our Support Centre team, who will assess the situation and provide the assistance you need. This method allows us to respond more swiftly and efficiently, given the large number of inquiries we receive each day. 

To help us assist you as quickly as possible, please submit the report only once for each emergency or question. If you need to follow up or provide additional information, please reply to the email you receive from us. 

While you’re welcome to call us at 604-526-7275 if you prefer, please keep in mind this will often result in a delayed response time. 

Why did you put a web report in place?

We genuinely care about providing timely help to every animal in need. With nearly 40,000 inquiries each year, we’ve realized that relying solely on phone calls often caused delays, as we weren’t always able to answer every call live. 

This change helps us respond faster to your emergency and ensure that both you and the wildlife you’re concerned about receive the attention you deserve as quickly as possible. Here’s how these changes benefit you and the animals: 

• Immediate Information Gathering: We can gather essential details right away, allowing us to start working on your case sooner. 

• Efficient Processing: Our Support Centre team can focus on addressing your needs without spending extra time writing down or confirming information, which helps us assist you more swiftly. 

• Faster Preliminary Advice: Our system can provide immediate advice on common issues, ensuring you get helpful information right away and can assist wildlife in distress sooner. 

• After-Hours Support: We can still send important information even outside of our operational hours. 

• Improved Record-Keeping: Accurate information from the web form helps us maintain better records and secure more grants, ultimately allowing us to assist even more wildlife in need. 

While we are incredibly grateful for the dedicated volunteer team that answers emails and calls in our Support Centre, volunteerism has decreased drastically over the past years and our organization is noticing the impact of this. Are you interested in helping assist wildlife in distress? You can learn more about volunteering with Wildlife Rescue here. 

Can I still reach you by phone?

While you’re welcome to call us if you prefer, please keep in mind this will not guarantee a faster response and instead can increase response times. 

Our Wildlife Helpline remains reachable at 604-526-7275, and our compassionate team of staff and volunteers is here to answer your calls 365 days a year. If you’re unable to use the web report, you’re welcome to leave a voicemail. Depending on your situation, we may follow up with your web report submission by phone to ensure you receive the support you need.  

When can I expect a response from you?

Response time varies according to the number of inquiries we are receiving in addition to the volunteer and staff support we have at any given time. Much like a human hospital, we triage the cases we are receiving. So, if we are receiving multiple emails or calls about highly urgent situations response times will increase. Due to the nature of the work we do it can be difficult to predict. Know that we do our best to respond to wildlife emergencies as quickly as we possibly can.

Will a team member respond to me directly?

The initial response you receive is automated, but it’s designed to give you the essential information applicable to your situation right away. Rest assured, a dedicated team member will review your submission and will be in touch should they need to provide any additional guidance and support for your specific situation. 

I missed your call and now I can’t reach you, will you call me back?

If you submitted a web report please check your email for instructions. If we couldn’t reach you by phone, we likely sent you an email asking for more information. If you contacted us by phone, please call us back and include your case number if you have been given one.

How can I get an update on the patient I rescued?

The fastest and easiest way to follow up about a patient is by responding to the email you receive after submitting the web report. When following up about your case or asking for an update on the patient, please always provide the case number that we share with you in that initial email. We appreciate your patience and will get back to you as soon as we are able to do so. 

 

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Other Departments

Please note the departments below are unable to assist with any wildlife emergencies, patient updates, or wildlife inquiries. Please submit the web report above for the fastest response to inquiries of this nature or general inquiries.

Volunteering: (604) 526-2747 ext. 513 | volunteer@wildliferescue.ca

Giving: (604) 526-2747 ext. 502 | giving@wildliferescue.ca

• Donations
• Memberships
• Tax Receipts
• Freedom Partners
• Corporate Donors & Volunteer Work Days

Education and Outreach Events: outreach@wildliferescue.ca

Accounting: accounting@wildliferescue.ca

Recruitment: recruitment@wildliferescue.ca

Marketing & Communications: (604) 526-7275 ext. 524 | comms@wildliferescue.ca

• Press Inquiries
• Media Relations
• Social Media
• Advertising

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Public Visitation

Wildlife Rescue is not open for public visitations. The wildlife in our care need a quiet and undisturbed environment to support their recovery.

If you are interested in seeing the animals, we have videos, photos, and stories about the work being done here on our Instagram, Facebook, Twitter, YouTube channel, and a monthly e-newsletter which you can subscribe to on the bottom of the page!

Thank you for your understanding.

 

Wildlife Rescue is located on the ancestral and unceded homelands of the hən̓q̓əmin̓əm̓ and Sḵwx̱wú7mesh speaking peoples. We are grateful for the opportunity to be on this beautiful shared territory.