The web report below is the fastest way to reach us for assistance. Please submit this form only once per question or emergency. If you need to follow up on a case or provide more information, please reply directly to the email we sent you.
While you’re welcome to call us at 604-526-7275 if you prefer, please keep in mind this will often result in a delayed response time. For more information about our web form and answers to frequently asked questions, please visit our FAQ here.
Our Helpline and Admissions hours are 9:00 am – 3:00 pm every day. If you are dropping off an animal after hours, please find more information here.
Required fields are marked with *.